Terms and conditions

Before you Order

We include as much information as possible about our product in the product description on the product page itself. Should you need any more specialised advice, please email us on petitchoultd@gmail.com or contact us on our customer service & advice phone number 0207 486 3637.

We offer a FREE Gift wrapping service and FREE UK delivery on orders over £200.

How to Order

By Phone: 0207 486 3637 (10:30am-6:30pm Monday to Saturday, 12:00am-5:00pm Sunday)

Payment by Card: We accept payment by credit/debit cards


We aim to process orders within 7 working days depending on availability. All goods purchased by mail order are subjected to the standard UK, or overseas P&P costs depending on weight and destination.

*Shipping Prices stated on our Web Site are for the UK only. To find the UK delivery Quote, please use our basket system and then simply type in your post code).

To request a WORLDWIDE shipping cost, please contact us by e-mail: petitchould@gmail.com (24hours a day), or by our Shop Hot Line: 0207 486 3637.

ALL DELIVERIES will need to be SIGNED FOR to avoid their loss.


All items are subjected to availability.

While every effort is made to keep our stock levels up to date, there may be some instances where items you have ordered are not available. Should this occur we will inform you immediately when our stocks are replenished.

Duties and Taxes

Any duties or taxes payable on purchase of our products are sole responsibility of the purchaser. if the purchaser refuses to pay the duties/tax it is then the responsibility of the purchaser to pay all shipping costs for the return of the item(s).

Return Policy

If for any reason you are not entirely satisfied with your purchase you can return the goods to us in its original packaging and resalable condition only - within 7 days of receiving it. Please inform us via email and we will find a solution either by exchange or a full refund depending on your preference. p>

We will accept items intended for exchange or refund but, please note, you are responsible for the postage of returned goods.

This does not affect your statutory rights.

All damaged items must be reported to our customer service office (tel: 0207 486 3637) within 48 hours from the receiving date.

Our Rights

We reserve the right to:

modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification or withdrawal of the Website; and /or

change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.


All prices are accurate at the time of publishing and include VAT where applicable.

All prices are subject to adjustment including any changes to the rate of VAT.

All prices are in English Sterling

All prices on this website include UK VAT charged at the current rate.

Petit Chou is VAT registered, the number is GB 843 4002 60, and the amount on each order is detailed on ones customer email receipt.

Portrayal of Products

Every attempt is to portray items as accurately as possible, although slight variations may occur.

All measurements and guidelines are approximations.

The reproduction of colour is as accurate as photographic and publishing procedures will allow.

Please be aware that there may be differences in colour depending on individual screen calibration.

Data Protection

We DO NOT forward any of your details to agencies or other commercial institutions. From time to time we mail out promotional material to customers, but customers can instruct us to be excluded from our mailing list at any time.

Privacy Policy

We do NOT store customers financial details.